Frequently Asked Questions
Q: What are your payment terms?
A: We accept payment by Visa, Mastercard, Delta, Switch, Bankers Transfer or cash. Please note that cleared funds are required prior to dispatch. All goods remain the property of Seastar Superbikes until paid for in full. If you have any payment queries please contact us on 01508 471919.
Q:How much are delivery costs?
A: Delivery costs by courier are £7.50 for orders up to £50.00 and £10.00 there above regardless of weight or size. (not including motorcycles!).
For very small items that could be posted please give us a call on 01508 471919 and we will do our best to reduce these costs.
Q:How long will delivery take?
A: Dependant on stock levels; the majority of orders are dispatched within 24 hours of order. Most orders are shipped by a national courier network and are insured against loss or damage until signed for by you. It is important to inspect the items for damage before you sign for delivery.
Q: Do you do International delivery?
Returns & Refunds
Q: How to I return an item?
A: In the event that you need to return an item please give us a call on 01508 471919 in order to obtain a returns number prior to sending goods back.
Q:I have a problem or a complaint. Can you help me?
A: We pride ourselves on excellent customer service, if you have a problem, we'll do everything we can to help you, please contact us on 01508 471919.
Goods & Pricing
Q: What if my goods are not available?
A: In the event of non-availability of goods, we will contact you to arrange alternatives or a refund where applicable.
Q: Why have prices or details changed?
A: Prices and manufacturers specifications are subject to change without notice.
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The Seastar Co. Ltd t/a Seastar Superbikes, The Garage, Ipswich Road, Newton Flotman, Norfolk. NR15 1PN - Tel:- 01508 471919