FAQs

Frequently Asked Questions

Payment

Q: What are your payment terms?

A: We accept payment by Visa, Mastercard, Delta, Switch, Bankers Transfer or cash. Please note that cleared funds are required prior to dispatch. All goods remain the property of Seastar Superbikes until paid for in full. If you have any payment queries please contact us on 01508 471919.
 

Delivery

Q: How much are delivery costs?

A: Delivery is free regardless of weight or size on online orders (not including motorcycles!)

Q: How long will delivery take?

A: Dependant on stock levels; the majority of orders are dispatched within 24 hours of order. In the event that the goods need to be ordered from our suppliers this may take up to 7-10 days. Any further delay due to back order situations which are rare could take up to 28 days however we will be in touch to discuss this with you at the time. Most orders are shipped by a national courier network and are insured against loss or damage until signed for by you. It is important to inspect the items for damage before you sign for delivery.

Q: Do you do International delivery?

A: No

 

Returns & Refunds

Q: How do I return an item?

A: In the event that you need to return an item please give us a call on 01508 471919 in order to obtain a returns number prior to sending goods back. Costs for the return of the goods correctly supplied goods will be your (the customer's) responsibility.

Q: I have a problem or a complaint. Can you help me?

A: We pride ourselves on excellent customer service, if you have a problem, we'll do everything we can to help you, please contact us on 01508 471919.

 

Goods & Pricing

Q: What if my goods are not available?

A: In the event of non-availability of goods, we will contact you to arrange alternatives or a refund where applicable.

Q: Why have prices or details changed?

A: Prices and manufacturers specifications are subject to change without notice.

Ready to get on the road?
or want to find out more?

Call to book a test ride on your new motorcycle today 

Visit Our Showroom

or get in touch on

01508 471919

Find Us

Seastar Superbikes can be found 6 miles south of Norwich on the A140 main Norwich to Ipswich road.

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Seastar Superbikes Map